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unable to contact wowza RTMP server using FQDN


config snippet :

jwplayer("player").setup({
sources: [{
file: "rtmp://XXXXX.com/rtplive/XXXX.stream"
}],

This path works with flowplayer. Using the IP works just fine. Any ideas why this might be ?

5 Community Answers

g...

User  
0 rated :

servers are behind F5 load balancer

g...

User  
0 rated :

unfortunately a public example is not possible

Todd

JW Player Support Agent  
0 rated :

RTMP requests are difficult to troubleshoot, since Flash handles all those in a way that is invisible to us. Is there some sort of redirect happening that might not be getting followed?

Can you e-mail us a sample stream to support@jwplayer.com? Please reference case #102925 so we can easily tie it to this forum post.

g...

User  
0 rated :

Thanks Todd. Unfortunately I won't be able to supply a public feed for your team to see. Can you explain how I can see debug information in the console ?

Alex

JW Player Support Agent  
0 rated :

Hi there,

As Todd mentioned, there is not much debugging that we can do as Flash handled the playing of RTMP streams and does not provide a lot of information to our player. We would really need to see a live, accessible example of your RTMP stream to take a look.

Thank you.

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