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Caption file not loading even get 200 ok response


My caption file is in local server and my video player is in wowza server.

so is this possible to load caption file in a video player?

i am using jwplayer with vtt file and the player is flash.

because i am getting 200 response from server where my caption file is located but still not loaded in video player.




11 Community Answers

Donni

JW Player Support Agent  
0 rated :

The file itself may give you a 200 but that doesn’t tell me if the VTT itself is valid. I’m afraid this isn’t enough information for me to use to troubleshoot. Please follow the instructions here so we can help troubleshoot.

Sudhir Ranjan Rout

User  
0 rated :

Hi Donni,

i validate the vtt file through online validator .

so vtt file is valid.

Donni

JW Player Support Agent  
0 rated :

Are you able to provide a test page?

Sudhir Ranjan Rout

User  
0 rated :

Hi Donni,

the problem is that is in staging environment.if i will provide url also u will not be able to run that.

so please if u will give any suggestion then provide me.

problem is getting file loaded with 200 ok response but not able to see the caption even though vtt file is in valid format and the player type is flash.

Sudhir Ranjan Rout

User  
0 rated :

Hi Donni,

please refer this url

http://stackoverflow.com/questions/42141946/jwplayer-caption-not-showing

Donni

JW Player Support Agent  
0 rated :

Sorry I need to see a live page. Can you upload a copy of the video file and vtt to your JW Dashboard?

Sudhir Ranjan Rout

User  
0 rated :

Hi Donni,

I have solved my problem.

Thanks

Sudhir Ranjan Rout

User  
0 rated :

Hi,

when i play video in safari browser then vtt file works fine because always rendering mode is HTML5.

but beside that when i play same video in chrome or firefox then having issue because video is loading as flash so that could not render vtt file even i put PRIMARY: html5.

so how will i solve this issue? i am using JWPLAYER 6.12 version

Donni

JW Player Support Agent  
0 rated :

Could be a crossdomain issue. I’d suggest using JW 7 because it sounds like you’re using HLS which will render in Flash in JW 6 on those browsers.

Sudhir Ranjan Rout

User  
0 rated :

Hi ,

As per your suggestion i upgrade the version from 6.12 to 7.9 version.

also now i am using .m3u8 and .ts extention.

will i change this video type extention from .m3u8 to .mp4 or this capable to play video with caption with .m3u8 and rendering mode will be always HTML5 as i am upgrading the version.

Donni

JW Player Support Agent  
0 rated :

You can read the last table on the Media Format Reference page to see which browsers support HLS in HTML5.

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