Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

my script for cloud platform can't work out


Hi

I have found my cloud platform is not working properly which it can't load player beside that i try the cloud platform code from this page

https://support.jwplayer.com/customer/portal/articles/1891931-building-custom-embeds-with-player-libraries

which the code is

<script src="//content.jwplatform.com/libraries/S2xWVQ9r.js"></script>

it can work

is there are different with my code

https://content.jwplatform.com/libraries/JrH9G7fz.js

with that code???

1 Community Answers

Donni

JW Player Support Agent  
0 rated :

When you navigate directly to https://content.jwplatform.com/libraries/JrH9G7fz.js the error “signature is missing” indicates that you have token-signed URLS enabled on your account. You should turn that feature off or read this article or this article to learn how token signing works.

This question has received the maximum number of answers.