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Weird issue with sound chrome android jw7


I have Wowza media server setup playing VOD with jw7. Sound from the mp4 videos work fine in chrome desktop. When the video is viewed in chrome on an android it is muted by default, and the controls are not visible in the player until the the volume icon is pressed, then the sound starts and the control appear. Nothing happens when the hard volume buttons a pressed on the device either.

7 Community Answers

George

JW Player Support Agent  
0 rated :

That’s mobile autoplay
https://www.jwplayer.com/blog/mobile-web-autoplay/

Stan

User  
0 rated :

I am self hosting the player. I have the parameter already setup.. It auto plays fine, but with no sound unless the volume icon is pressed as described above.


height: 480,
width: 640,
controls: true,
androidhls: true,
fallback: true,
autostart: true

George

JW Player Support Agent  
0 rated :

https://developers.google.com/web/updates/2016/07/autoplay
You can see this in action by visiting this sample. Playback of the muted video starts automatically in Chrome 53 or later.

https://webkit.org/blog/6784/new-video-policies-for-ios/
<video muted> elements will also be allowed to autoplay without a user gesture.

Stan

User  
0 rated :

How would I use this with jwplayer 7?

George

JW Player Support Agent  
0 rated :

You would have to use
https://developer.jwplayer.com/jw-player/docs/developer-guide/release_notes/release_notes_7/#jw-785-122016

Stan

User  
0 rated :

This is not helpful. Can I have a simple code example to play to audio on chrome android without user intervention with the video auto playing if possible.

George

JW Player Support Agent  
0 rated :

You cannot do that, if you have autoplay, the video will be muted.

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