Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Fullscreen not working with playlists


Hello, I have the following difficulty, when I use the player with playlists the "fullscreen" function doesn't work; that is, I press the button to change to fullscreen but it immediately returns to the original size of the screen. Is there any solution to this? Thanks in advance for your help.

8 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

I would like to look into this issue for you. Can you potentially provide me a sample of your page via a link with no external elements or CSS so I can review this? This provides me a clearer idea of what could be causing the issue from a JW Player embed perspective. I’ve also included a link on how to submit a reproduction page to our support team that may be useful as well: https://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-reproduction-page

Randy

Victor

User  
0 rated :

Thanks for your help and answer. Here there is a link to a reproduction page I created, I hope it helps. Good bye, and thanks again.

http://paginas.hostalranchos.com/testjwplayer.html

Randy

JW Player Support Agent  
0 rated :

Hello Victor,

If you remove the styling information from the page are you still seeing the same issue?

Randy

l...

User  
0 rated :

Yes, I have just removed the styling information and the problem continues.

Randy

JW Player Support Agent  
0 rated :

Hello,

Can you provide me a link to what you have now on the page?

Randy

l...

User  
0 rated :

http://paginas.hostalranchos.com/testjwplayer.html

Randy

JW Player Support Agent  
0 rated :

Hello,

I am not sure it is the number in the jwplayer().setup() block but using the basic code as below, I am not seeing the issue:

<div id='myElement'>Loading Your Player…</div><script>jwplayer.key=“YOUR KEY”; var playerInstance = jwplayer(‘myElement’);playerInstance.setup({ ‘file’: ‘//paginas.hostalranchos.com/formasindex.xml’, ‘timeSliderAbove’: true, ‘width’: ‘100%’, ‘aspectratio’: ‘16:9’});

What happens if you try this on your end.

Randy

Victor

User  
0 rated :

Yes, that was the problem, replacing the number by a name finally solved it. Thanks a lot for your help.

This question has received the maximum number of answers.