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Video Title now displays on video thumb nail


I have two videos, one posted about two months ago and one yesterday. On the video posted two months ago the Title does not appear on my website video thumb nail, on the video posted yesterday, it does appear at the top of the thumb nail. How do I remove the title?

5 Community Answers

George

JW Player Support Agent  
0 rated :

Please send me a test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

a...

User  
0 rated :

It is a wordpress site. Both videos display and play perfectly, The problem is that title of the video is being displayed on the thumbnail in the 2nd updated video. I used the exact same process for both I think, and they are both on the same test page on my site.. These are the embedded links from your site that I am embedding on my WP page;

<script src="//content.jwplatform.com/players/K9frJt3C-oI5BhDyK.js"></script>

<script src="//content.jwplatform.com/players/D4EdFYD1-z98HvmYg.js"></script>

I am pretty sure that title is being rendered on your hosted site.

Thoughts?




George

JW Player Support Agent  
1 rated :

Hi,

You are using two seperate players.

This one: oI5BhDyK has:
“displaydescription”: false,
“displaytitle”: false,

While z98HvmYg has:
“displaydescription”: true,
“displaytitle”: true,

a...

User  
1 rated :

That was it, Thank You very much...

George

JW Player Support Agent  
1 rated :

(thumbsup)

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