Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

JWPlayer 7.8.7 not playing flash content in Edge 38


I'm loading jw with primary: "flash" set and the source as a smil containing rtmp links.

This functions on every other flash-enabled browser I've checked, including Edge 37, but just not Edge 38.

I get the Edge click-to-play flash icon, but clicking it does nothing.

http://www.ivent-uk.com/port-test/

8 Community Answers

tom

User  
-1 rated :

*the version of edge it did work in was Edge 24, not v. 37.

Alex

JW Player Support Agent  
0 rated :

Hi there,

My name is Alex and I am one of the Team Leads of the Support Team at JW Player. I will be more than happy to assist you with your questions.

I tested your page on three different versions of Edge – 25, 34 and 38 – and was only able to reproduce the behavior in Edge 38, both on your page and on our Stream Tester.

With that being said, I have yet to be able to reproduce the issue using the latest release candidate of JW Player 7.9. Can you try seeing if you can reproduce the behavior with that version?

You can change the release channel for a cloud-hosted player by going to your player’s configuration page on the dashboard, expanding the “Advanced” section, and changing the dropdown to “Beta”.

Please let me know. Thank you.

tom

User  
0 rated :

Hi Alex,

I've updated the the player to 7.9.0-r.c.1 but still am experiencing the same problem on that page?

Many Thanks.

Alex

JW Player Support Agent  
0 rated :

Hi Tom,

When I go to your page, it looks like it is still running 7.8.7. Are you able to build a plain reproduction page that has your player configuration, running 7.9.0-rc.1 but doesn’t contain any other content or third-party JavaScript/CSS?

Thank you.

tom

User  
0 rated :

Hi again,

I thought I had updated it - but I can't be sure the new version had been pulled in. I've made sure it has now and it is working on Edge 38, thank you for your help.

http://www.ivent-uk.com/test.html


Alex

JW Player Support Agent  
0 rated :

Hi Tom,

I just want to double-check because it is the morning here and I haven’t had my coffee yet – everything is now working for you on the latest beta of 7.9?

tom

User  
0 rated :

Hi Alex,

Yes, that is working for me on the latest 7.9 beta.

Thanks!

Alex

JW Player Support Agent  
0 rated :

Not a problem!

This question has received the maximum number of answers.