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Issues with media not loading in Chrome


I am having issues with uploaded videos, all in the correct format of mp.4 - but I keep getting an error message when trying to view / play these in Chrome. The message reads 'Error loading media: File cannot be played'. Its happening on videos that were working fine within the last couple of weeks too.

I have the latest version of Chrome so its not a software update issue.

Can you please help.

Thanks

1 Community Answers

George

JW Player Support Agent  
0 rated :

Please send me a test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

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