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streaming issue on latest Chrome


Hello,

Streaming works fine in chrome Version 54 or older and other browsers.

However, some mp4 videos work and some don't for the latest chrome.
Version 55.0.2883.95 (64-bit)

We made the source order manifest.mpd, playlist.m3u8
We used the same tool to create the videos.

That would be great if you could give us any idea about why it happened.


Thanks so much

3 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi there,

I have just answered your other question on another forum post. The issue you are writing here is most likely related. The issue is that Chrome 55 introduced an issue with the play button in our player that we resolved in version 7.8. I recommend updating to the latest version of the player.

Thank you.

Vivian

User  
0 rated :

Hello,

We have the source order like this

sources: [
{file: "rtmps://lib-streaming.ucsd.edu:1936/vod/_definst/mp3:20775-bb3722277m-0-2.mp3"},
{file: "https://lib-streaming.ucsd.edu:1936/vod/_definst/mp3:20775-bb3722277m-0-2.mp3/playlist.m3u8"},
{file: "https://lib-streaming.ucsd.edu:1936/vod/_definst/mp3:20775-bb3722277m-0-2.mp3/manifest.mpd"},
]

I'm wondering if the browser doesn't support the first source file, jwplayer will load the 2nd or 3rd file automatically? Is there a config option to load it load automatically?

Thanks

Alex

JW Player Support Agent  
0 rated :

Hi Vivan,

Chrome 55 started blocking Flash content by default, which you can read more about on our recent blog post. Since RTMP streams require Flash to be played, this could potentially be why you are having issues in Chrome.

We strongly advise against using any sources that require Flash for playback. The second source you have listed is an HLS stream which our player supports in all of the browsers our player supports. The player will play HLS streams in HTML5 everywhere, except for in IE, which would still require Flash.

Can you try removing the RTMP stream from your setup to see if that resolves your issue? If not, can you please provide us with a reproduction page?

Thank you.

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