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Video playing chrome but not firefox,I am using 6.7.4071

Media resource TC_AnimationReel_2015_DWwatermark.mov could not be decoded.
Error playing media: MediaError { code=3, MEDIA_ERR_ABORTED=1, MEDIA_ERR_NETWORK=2, more...}

5 Community Answers

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Donni

JW Player Support Agent  
0 rated :

Support for JW 6 has ended. Can you use JW 7?

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p...

User  
0 rated :

Hi Donni,

Thanks for reply.

I checked with JW 7 also its giving same error.
Please help me.

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Donni

JW Player Support Agent  
0 rated :

I would try a different encoding setting. If that still doesn’t work, please follow the instructions here so we can help troubleshoot.

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p...

User  
0 rated :

I am trying with below code at outside of project. Still i am getting error "Error loading media: file could not be played" and fire bug error " Media resource http://localhost/Jw_player/Jw_player/20161208_100105.mp4 could not be decoded."

<!doctype html>
<html>
<head>
<script src="jwplayer-7.8.7/jwplayer.js"></script>
<script>jwplayer.key="kQSnwgP5Aavkf9emtVYeMW/pKos+KfjkCV9u9w==";</script>
</head>
<body>
<b>Issue:</b> Please indicate issue here
<br><br>
<b>Reproduction steps:</b> Please state the steps necessary to reproduce this issue
<br><br>
<b>Expected behavior:</b> Please state your expected behavior here
<br><br>
<b>Actual outcome:</b> Please state the actual outcome here
<br><br><br>
<div id=player>Loading your player...</div>
<script>
jwplayer('player').setup({
file: '20161208_100105.mp4',
});

//include any of your Javascript API calls here
</script>
</body>
</html>

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Donni

JW Player Support Agent  
0 rated :

Hi Pratap,

You should host that code on a webpage that I can access so I can troubleshoot.

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