Watermark image too big on mobile
I was able to add my logo and it looks fine on desktop but on mobile, it's using the same size logo and it's covering up a large portion of the player. Is there some setting I'm missing?
6 Community Answers
Donni
JW Player Support Agent
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If not, share a test page so we can see the behavior you are experiencing.
s...
User
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The demo page is not loading. I will check again if it's not working the rest of the day and put together a test page.
s...
User
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Hey Donni. Is the demo page you shared loading for you? I've never been able to load it.
Donni
JW Player Support Agent
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That demo page is loading for me. What browser/OS are you running? Are you on a managed network?
s...
User
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I'm using various browsers (chrome, safari & firefox) and trying it from my home network (just regular U-Verse). I'm going to try it from other locations and see if I can get to it. I'm getting this ping timeout.
PING https://qa.jwplayer.com (198.105.244.130): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Is that the right IP?
Randy
JW Player Support Agent
0
rated :
Hello,
We have not encountered any issues within your network of errors capturing pings from our player. Could there potentially be an internal firewall blocking this? Also, testing this external to your network or on a mobile phones cell network would give an idea if this is a local issue.
Randy
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