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Autostart does not work on iPad and smart phone

Using Player 7.8.6 I experience this issue: with autostart-option "true" the player works perfectly on any Windows environment (Win7, XP, a.s.o). But on an iPad or Android system the player does not start after having loaded the page. Thus, with controls: false there is no way to start playback, neigther video nor sound. This feature is required to start background music and a banner-video without controls.
Is anybody out there to give me an explanation or a hint how to work around?

3 Community Answers

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George

JW Player Support Agent  
0 rated :

Please send me a test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

Here’s a test page that autostarts on mobile:
http://qa.jwplayer.com.s3.amazonaws.com/~george/autostart_mobile.html

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beh

User  
0 rated :

Hello George, thank you for your suggestions - here is my test site (two HTML-pages to be precise) including full description:
http://creativedition.atwebspace.at/JW/testpage_1.htm
Hope this shall be helpful - cheers, Heimo

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George

JW Player Support Agent  
0 rated :

The player behaves as expected to. This is a custom implementation I cannot debug further.

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