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VIDEO IMAGE DOES NOT APPEAR WHEN A VIDEO FILE HAS BEEN UPLOADED TO MY SITE


When I upload a video file from my computer to my website it comes out in dark shade. The video image does not appear. When I click on it a different video plays in stead of the one that uploaded. You can check out these videos in dark shade under the category Music. I'm using JWPlayer to upload video files to site. Can anyone tell me how to fix this problem. Url: https://www.goldmeetdiamond.com. Thank you.

1 Community Answers

George

JW Player Support Agent  
0 rated :

Please send me a test page replicating the issue as described in the document below:
https://support.jwplayer.com/customer/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-test-page

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