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Flash Plugin Failed to Load


JWPlayer doesn't work in Edge, when clicking play it always shows "Flash Plugin Failed to Load". It works fine in Chrome. Found this old thread and it seems an old bug:

https://support.jwplayer.com/customer/portal/questions/16155028-flash-plugin-failed-to-load

And wasn't fixed yet, is this a joke?

Code is simple:

<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.1//EN\"
\"http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd\">
<html version=\"-//W3C//DTD XHTML 1.1//EN\"
xmlns=\"http://www.w3.org/1999/xhtml\" xml:lang=\"en\"
xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\"
xsi:schemaLocation=\"http://www.w3.org/1999/xhtml
http://www.w3.org/MarkUp/SCHEMA/xhtml11.xsd\"
>
<head>
<link rel=\"shortcut icon\" href=\"/HIDDEN.ico\" />
<title>x0r's super stream</title>
<script type=\"text/javascript\" src=\"jwplayer/jwplayer.js\" ></script>
<script>jwplayer.key=\"HIDDEN==\";</script>
<style type=\"text/css\">
body {background-color:#000000;}
#my-video {position: fixed;}
</style>
</head>
<body>
<div id=\"my-video\"></div>
<script type=\"text/javascript\">
jwplayer(\"my-video\").setup(
{
file: \"rtmp://HIDDEN\",
image: \"stream.gif\",
width: 960,
height: 540
}
);
</script>
</body>
</html>

22 Community Answers

Alex

JW Player Support Agent  
0 rated :

HI there,

Can you go to this page on Adobe’s site in Edge and click the “Check Now” button to make sure you have to appropriate Flash plugin for Edge installed on your computer? If you do, what version is it?

d...

User  
0 rated :

Of course it is enabled...

http://i.imgur.com/ejO1M0c.png

d...

User  
0 rated :

JWPlayer version is 7.7.4 btw, newest.

Alex

JW Player Support Agent  
0 rated :

I’ve created a test page with a RTMP stream embedded in it and it is working for me in Edge.

Do you receive the same error on this test page? If so, the issue is most likely local to your computer.

If you’re able to play the RTMP stream on my test page but aren’t able to play the one on yours, are you able to provide the URL of the RTMP stream that you are trying to embed? Also, what version of the player are you using?

Thank you.

d...

User  
0 rated :

I have tried it on three of my PCs and one tablet of mine, it is all the same error in Edge :-) Your test site doesn't exist for me:

http://i.imgur.com/iSdTbDO.png

d...

User  
0 rated :

Changed it to http for your site, so that works, and yes, it plays in Edge.

d...

User  
0 rated :

Your test scenario isn't a live rtmp stream though, it's just a local mp4 file. Mine is a live rtmp stream. In the form:

rtmp://ip/live/flv:stream?key=1234567890

Alex

JW Player Support Agent  
0 rated :

My apologies about the link to my test page. I forgot that links that we post on our community forums need to be HTTPS.

So if you’re able to play the RTMP stream on my test page but not the one on yours, are you able to provide the URL of the RTMP stream that you are trying to embed? Also, what version of the player are you using?

d...

User  
0 rated :

JWPlayer 7.7.4

rtmp://134.255.239.22/live/flv:test?p=j33jkj23kj4jhj4343

Alex

JW Player Support Agent  
0 rated :

I replaced the RTMP stream on the test page with the one you supplied and it’s still working for me in Edge.

Are any errors appearing for you in Edge’s console? You can get there either by hitting F12 or by choosing “F12 Developer Tools” from the menu on the right side of Edge’s toolbar.

d...

User  
0 rated :

That demo page works too for me. So whats the difference in your code and mine? Whats wrong with my code? It's working in Chrome and also worked before in Edge, I just upgraed JWPlayer though from 6.x to 7.7.4. See my initial post of the code used, which isn't working in Edge.

d...

User  
0 rated :

No errors in the console:

http://i.imgur.com/zUkeo5k.png

Alex

JW Player Support Agent  
0 rated :

I don’t see anything particularly wrong with your code. We normally suggest using the HTML5 doctype on your pages, but I do not believe that is causing your issue because I’m using the same one you are on my test page and it’s working fine.

Were you able to see any errors in Edge’s console in the Developer Tools? Also, are you able to provide me with the URL of your entire page so we can see to try to load your exact page on Edge?

Thanks.

d...

User  
0 rated :

It seems your jwplayer.js isn't the same as mine, why? It's the one from the 7.7.4 zip file. If I replace my local one with yours, it works.

<script src="https://content.jwplatform.com/libraries/oH2wJDod.js"></script>

d...

User  
0 rated :

Also if I use the link provided by your configuration site (CLOUD HOSTED PLAYER LIBRARIES), it says invalid key.

d...

User  
0 rated :

It seems to work with the cloud provided JS version, but not if used a local jwplayer.js. Tested both now and got the cloud based working, I always used local js version before. And it's working in Chrome, so it seems like a bug.

Randy

JW Player Support Agent  
0 rated :

Hello,

I work with Alex on the support team. Perhaps there is some odd server side/hosting problem with the lib you are potentially using. If you download a new version of the library and try accessing the JW Player do you still receive the error? A basic markup of your code would be cool to look at as well as it would provide us a clearer idea of what you are seeing,

Randy

s...

User  
0 rated :

I have the same issue - testing out the new 7.7.4 version - (works in the 6.9 version) - for audio only so anything with height less than 40 - flash plugin fails to load - as soon as I set the emulator to IE10 it works - but go back to Edge it errors out.

s...

User  
0 rated :

I have tried various different versions of the 7.7.4 version - and they all seem to have the same issue - but I can go back to the 6.9 version and it works.

s...

User  
0 rated :

I meant different 7.x versions!

s...

User  
0 rated :

I meant different 7.x versions!

Alex

JW Player Support Agent  
0 rated :

Hi there,

Since we are unable to reproduce the issue on our end when embedding a RTMP stream in a 40 pixel tall player in Edge, it would be helpful if you were able to provide us with a URL to a reproduction page so we may take a look at how you have the player setup on your end.

Thank you.

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