Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

7.7.0 Seems to have broken dash in Chrome


Anyone else find that the latest update causes video to not always start at the beginning? Getting no response from support, any way to roll back a version of the cloud player library?

8 Community Answers

mark

User  
0 rated :

yes i have reported.
Do you have prototype library loaded in page?
Remember 7.76 is not release version

Todd

JW Player Support Agent  
0 rated :

I see your previous forum threads in the support queue, so I will make sure those are addressed. Please allow one business day for a response from us for the community forums.

You can use the JW Platform API to rollback to the ‘previous’ channel on a cloud-hosted player. Please see https://developer.jwplayer.com/jw-platform/reference/v1/methods/players/update.html for more details.

c...

User  
0 rated :

Hi Todd,

The roll back directive does not seem to be working with this version either. I am currently working with my account manager to figure out what is causing the issue.

Todd

JW Player Support Agent  
0 rated :

I see you have a few JW6 cloud-hosted players on your account. The ‘previous’ setting will only apply to JW7 players.

And you have an Enterprise account with us, so you can submit cases to us via e-mail as well. I will also make sure the same priority applies to any forum posts you create as well.

c...

User  
0 rated :

It is the JW7 player that is not rolling back. I can add the directive "version: "6"," and still get the "next up" button.
Which I am pretty sure is version 7, correct? And "previous" for release_channel directive does not seem to do anything either.

Todd

JW Player Support Agent  
1 rated :

I just created a player on your account called Previous Release Channel and set release_channel to ‘previous’. I see the player version on this account is 7.3.6 now. Can you use this cloud-hosted player to test your DASH stream?

I also want to check with our engineers to determine why 7.6.1 is not set as the ‘previous’ version.

c...

User  
0 rated :

Thanks Todd, this has fixed the issue. I will trade out all of my players to use this library for the time being.

Todd

JW Player Support Agent  
0 rated :

Release_channel ‘previous’ has been set to 7.6.1 as of this morning.

This question has received the maximum number of answers.