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Loading captions


Everything loads up just not subtitles any reason why?

<div id="playermjHxt2ExboEW"></div><script type="text/javascript">jwplayer("playermjHxt2ExboEW").setup({playlist: [{image: "http://locahost/cometchat/plugins/filetransfer/download.php?file=HD.jpg",sources: [{file: "http://localhost:8082/test_vod/mp4:test.mp4/playlist.m3u8"}]}],width: "630",height: "360", autostart: "true",skin: "bekle", androidhls: true, fallback: "false",tracks: [{
file: "http://localhost/English.vtt",
label: "English.vtt",
kind: "captions",
"default": true}] });</script>

6 Community Answers

f...

User  
0 rated :

i made a corecction removing vtt from lable still no change

Donni Katzovicz

JW Player Support Agent  
0 rated :

Check your browser console, are you seeing any errors loading the VTT? Can you provide a link to a live reproduction page ?

f...

User  
0 rated :

email i can send link too?

Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for your patience on this. My name is Randy and I work with Donni on the support team here at JW Player. I will look into this issue as he is out of office. Have you potentially sent over a sample reproduction page so that we can look into this issue?

Kindly,

Randy Lemoine
Primary Support Engineer
JW Player Support Team
www.jwplayer.com

f...

User  
0 rated :

i have not got an email to send it too

Randy

JW Player Support Agent  
0 rated :

Hello,

Please feel free to send the request to: support@jwplayer.com and reference ticket number: 91702 and the support team can dive into this further.

Randy

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