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JWPlayer 7, IE 11, HTML5 mode, wrong right mouse menu position when video is playing

Hi, I'd like to report a bug in JWPlayer 7.6 or 7.7 with IE 11.

Steps to reproduce:

1. setup a JWPlayer 7.6 or 7.7 video page with HTML5 playback mode
2. navigate to the page with IE 11 (tested with 11.0.9600.18450)
3. click right mouse button over the video >> JWPlayer menu appears correctly near the mouse pointer.
4. start the video. click right mouse button over the video >> JWPlayer menu appears incorrectly, too far from the mouse pointer.

there is no such bug if JWPlayer works in flash mode.

3 Community Answers

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Alex

JW Player Support Agent  
0 rated :

Hi there,

I was able to reproduce this behavior in IE 11. I’m going to have to escalate this to our Engineering team to see what they say. As soon as I hear back, I will let you know.

Thank you.

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Alex

JW Player Support Agent  
0 rated :

Hi there,

I have heard back from one of our Product Managers who have recorded this as a bug. However, there is not a turnaround time for a fix at this point. You can keep an eye on our JW 7 Release Notes page as we post release notes and bug fixes with every new update.

Please let me know if you need any more help or have any other questions.

Thank you!

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info

User  
0 rated :

Thanks Alex.

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