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No Playable Sources Found


I am having a bit of a problem. This worked before but, not it is not am I am not sure why. I have one news media client whose network is on complete lockdown. So they can't view RTMP streams, only HLS. I had this set up and working before but now it isn't.

Here is what I am currently using. I have changed the paths to protect my URLS.

<script type="text/javascript">
var playerInstance = jwplayer("player");
playerInstance.setup({
file: "http://subdomain.domain.com:80/app/streamkey/index.m3u8",
image: "//PATH_TO_IMAGE",
width: "100%",
aspectratio: "16:9",
primary: 'html5',
title: 'Users Name Live Stream',
skin: {
name: "bekle"
}
});
</script>

The above gives me the Error Loading Player: No playable sources found

Now this is what I use for everyone else and it works fine, just not for them.

<script type="text/javascript">
var playerInstance = jwplayer("player");
playerInstance.setup({
playlist: [{
title: 'User Name Live Stream',
image: "//PATH_TO_IMAGE.png",
sources: [{
file: "rtmp://sub-domain.domain.com/app/streamkey"
},{
file: "http://sub-domain.domain.com/app/streamkey/index.m3u8"
}]
}],
rtmp: {
bufferlength: 3
},
primary: "flash",
fallback: true,
width: "100%",
aspectratio: "16:9",
skin: {
name: "bekle"
}
});
</script>

What am I doing wrong in the first one so that it is causing that error and how can I just set it up for a HLS stream only?

-Thanks

5 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi there,

According to our records, the account associated with your email address is a Free account which does not allow for the playback of HLS streams. HLS playback requires a Premium account, or higher, so that would explain the behavior you are seeing.

If you are embedding our player with a different account and that account is a Premium-level one, or higher, please let me know and I would also need a URL to a reproduction page to be able to troubleshoot the issue.

Thank you.

n...

User  
0 rated :

Hello,

We do have a premium account. It is just not purchased under this email address.

I can't post URL publicly because it's a private page.

Also it's using the code in second example since that works across the board until I can figure out why the first one for HLS only stream is not working.

-Thanks

Alex

JW Player Support Agent  
0 rated :

There’s nothing wrong with your setup in the first example. The only thing I can think of is that you would receive the “No Playable Sources” error in some browsers if Flash is either not installed, or disabled. However, I would think that you would also then see the issue with your second example setup as RTMP also requires Flash. I would really need to at least have the URL to the HLS stream to be able to find out what is going on.

Thank you.

n...

User  
0 rated :

How could I send that to you privately?

Also the streams are only live when they are activated.

Alex

JW Player Support Agent  
0 rated :

Please email support@jwplayer.com and reference case # 91214.

Thanks.

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