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Need Technical Support

Dear Sir,

video is not streaming when goes to http://demo.jwplayer.com/stream-tester/ recieve error cross domain access denied.
Link detail are as below.
http://cdn.blogerindia.in/raj/4AugTrentedGenPrep-Keynote.m3u8

it's not working please go on http://demo.jwplayer.com/stream-tester/ & use http://cdn.blogerindia.in/raj/4AugTrentedGenPrep-Keynote.m3u8 link on load stream option.
Kindly solve our issue. we need you help. i have tried a support ticket but not able to create ticket.


Thanks,
Rohit Mundra

15 Community Answers

Up Down

r...

User  
0 rated :

Hi,

I need support kindly give support. waiting from your side.


Thanks,




Up Down

Randy

JW Player Support Agent  
0 rated :

Hello Rohit,

You want to make sure you have a proper crossdomain.xml file to allow access to your text based manifest/segments. You can find the full article writeup here:

http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading

Kindly,

Randy Lemoine
Primary Support Engineer
JW Player Support Team
www.jwplayer.com

Up Down

r...

User  
0 rated :

Hi,

i have already seen this article & also tried it.


Thanks,
Rohit Mun dra

Up Down

r...

User  
1 rated :

Hi,

I need support. if you want to server access i will provide you Server Credential. i have already tried that link. kindly provide support.


Thanks,
Rohit mundra


Up Down

r...

User  
0 rated :

Hi,

I need your support. kindly give me support. i am waiting a support from your side.



Thanks,

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello Rohit,

Can you provide me a link to your crossdomain.xml file which is successfully embedded into the root of your web server?

Randy

Up Down

r...

User  
0 rated :

Hi,

Please find below content of xml file:

[root@localhost ~]# cat /var/www/html/raj/crossdomain.xml
<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "http://www.adobe.com/xml/dtds/cross-domain-policy.dtd">
<cross-domain-policy>
<allow-access-from domain="*" />
</cross-domain-policy>
Header set Access-Control-Allow-Origin: *
allow-access-from domain="*.blogerindia.in"



Thanks,
Rohit mundra


Up Down

r...

User  
0 rated :

Hi,

do you need Server credential. please provide support. i need support from your side.


Thanks,
Rohit Mundra

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello,

Please make sure the stream is active and accessible. Even when pasting the URL in a browser it does not return anything: http://cdn.blogerindia.in/raj/4AugTrentedGenPrep-Keynote.m3u8. Is the server active which hosts this video?

Randy

Up Down

r...

User  
0 rated :

Hi,


Service was not working. now it has working. if you need server access i am providing you. please resolve on urgent basis.


Thanks,
Rohit mundra

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello Rohit,

Please review the crossdomain.xml creation file located on our website as I cannot access your link Crossdomain Setup as well as the following site to ensure your link has proper 200 web code returns: Cors Tester. Once you confirm these are working then please try the link again as I cannot access the embed from our domain.

Randy

Up Down

r...

User  
0 rated :

Hi,

what you said, i will provide you my Server Credential. please solve my issue. i don't want your website link. kindly understand my issue.


Thanks,
rohit mundra

Up Down

r...

User  
0 rated :

Hi,

Please suggest, presently video is running on your site either it's working on your site with xml file.


Thanks,
Rohit Mundra

Up Down

r...

User  
0 rated :

Hi,

Waiting from you response, video is running on your site with Crossdomain.xml link either it's working our site.
Kindly resolve my issue ASAP.


Thanks,
Rohit Mundra

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello Rohit,

I see that the test-org site is now delivering a 200 which is good. I cannot however locate the crossdomain.xml file you highlighted in your reply. In the meantime you can potentially use the hlshtml: true parameter to force the player into HTML5 mode so that you can embed your content. Please see sample code below:

<div id="myElement">Loading Your Player…</div><script>var playerInstance = jwplayer('myElement');playerInstance.setup({file: "//cdn.blogerindia.in/raj/4AugTrentedGenPrep-Keynote.m3u8",hlshtml: true,});</script>

Please let me know if this works. We can then further troubleshoot your crossdomain file.

Randy

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