Can't add captions track via dashboard
Hi,
The preview screen is stuck at the "We are currently loading your video." screen.
I can't add a caption.
Please help.
Regards,
1 Community Answers
Randy
JW Player Support Agent
0
rated :
Hello,
This is something that might happen when the transcoding server is processing your videos. Can you please try accessing the stream again?
Kindly,
Randy Lemoine
Primary Support Engineer
JW Player Support Team
www.jwplayer.com
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