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Error loading stream: ID not found on server

Hi,

I've recently installed JWPlayer 7 (from 5 I believe), and I keep having a problem when I see this media error:

Error loading stream: ID not found on server

It's not the error that's the problem, it's that JWPlayer completely becomes useless. The control bar doesn't show up or anything.

Now with the old version of JWPlayer, it would display a nice message like "Stream not found.", and the player would still function, namely, it would still allow people to hit play to try and get the live stream again.

I can't use JWP7 if it's like this. Is this a bug, or a setup issue? Why can't I clean up error messages with javascript (return false on error event)?

Thanks,
-Chris

2 Community Answers

Up Down

c...

User  
0 rated :

Well, I was hoping someone would respond.

I believe I have a work around that was pretty rough. I installed a Module in Wowza called loopUntilLive (or something like that).

There will always be a stream to play, the module will switch over to the live stream when it starts, then switch back to the video when it stops.

Up Down

George

JW Player Support Agent  
0 rated :

Hi,

For me to reproduce this issue reliably I will need the following information:

Test page reproducing the issue:
Browser name and version:
Operating System name and version:
Provide step by step instructions on how to reproduce the issue on your page:
Expected and Actual behavior:

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