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Keyboard Shortcuts don't seem to be working in 7.61 Flash (hlshtml is ok)


I have just downloaded 7.61 and can't get keyboard shortcuts working when not in hlshtml. The previous 7.6.0 version is fine. Can anyone confirm?

6 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi there,

In my testing, I am actually not able to get the keyboard shortcuts to work in any version of the player since 7.5.0 when the player is rendered in Flash. I’m going to have to escalate this to our Engineering team to see what they say. As soon as I hear back, I will let you know.

Thank you.

Alex

JW Player Support Agent  
0 rated :

Hi there,

I wanted to give you an update on this issue. It looks like the player is no longer gaining focus for keyboard shortcuts when you click on it. If you press the TAB key enough to set the focus to the player, the keyboard shortcuts will work, but clicking on it will not. Our engineers are now aware of this issue and will work on resolving it. However, I do not have a timeframe yet.

Please let me know if you need any more help or have any other questions.

Thank you!

a...

User  
0 rated :

Hi, I am facing the same issue. Where can I download v7.4? I am facing the same problem and would like to downgrade.

a...

User  
0 rated :

Or whatever was the last version where the keyboard shortcuts were still working.

a...

User  
0 rated :

I have an enterprise edition and in the player downloads, I only see the latest edition available to download - v7.6.1

Alex

JW Player Support Agent  
0 rated :

admin@neostencil.com,

Only the current and pre-release versions of the player are available for download through the dashboard. I would highly recommend not downgrading the version of the player you are using but if you absolutely have to, please open a new case via the “Submit a Case” option on the top of your Dashboard stating that you are requesting version 7.4.4 of the player because of this issue and reference case number 89634.

Thank you.

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