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Cannot seek using touch after zooming on Edge browser

On a Windows Touch device, after pinch zooming, touch seeking no longer works properly on the Edge browser. It starts the video over instead of seeking to the touched location.

3 Community Answers

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Randy

JW Player Support Agent  
0 rated :

Hello,

Do you have a link to your video stream by chance? Is this only prevalent in Edge and not say Chrome?

Randy

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joel.lear

User  
0 rated :

I recreated this issue using the demo here: http://jw7.jwplayer.com/

I also saw the issue on Chrome, but it works fine on Firefox.

Thanks,
Joel

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Randy

JW Player Support Agent  
0 rated :

Hello Joel,

Looked into this issue on my end. Just out of curiosity, how are you trying to access the player once you’ve started playback? Does clicking on the player do anything for you? If you plug in say a mouse do you see the desired playback even after zooming in?

Kindly,

Randy Lemoine
Primary Support Engineer
JW Player Support Team
www.jwplayer.com

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