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Jw player crash on mozilla


Hi,

Jwplayer is offenly crash with the firefox in both live streaming or vod media. I also update the adobe flash player but still facing the problem.
its working fine with others browsers.
Waiting for your help, reply me ASAP

9 Community Answers

Donni

JW Player Support Agent  
0 rated :

Can you provide a link to a reproduction page so I can inspect your embed code?

hassan sheikh

User  
0 rated :

This is the script below that are using to play the stream.

<script src="https://g9md.tv/vendor/assets/jwplayer/jwplayer.js"></script>
<script type="text/javascript">jwplayer.key="KEY";</script>

<div id='player-div' style="display:none;"></div>

<script type='text/javascript'>
var playerone = jwplayer('player-div');
playerone.setup({
tracks: [{
file:'',
kind:'chapters'
}],
sources: [
{ file: 'rtmps://g9md.tv:1935/vod/SampleVideo_1280x720_50mb.mp4' },
],
plugins: {
'qualitymonitor-2': {}
},
width: '100%',
aspectratio: '16:9',
autostart: 'true',
primary: "flash",
advertising: '',
events: {
onAdPause: function(event) {
this.play();
}
}
});
playerone.on('play', function(){
$('.jw-controlbar-left-group').show();
var i = playerone.getCurrentQuality();
document.getElementsByClassName("jw-icon-hd")[0].dataset.label= playerone.getQualityLevels()[i].label;
});
playerone.on("levelsChanged",function(x){
document.getElementsByClassName("jw-icon-hd")[0].dataset.label = playerone.getQualityLevels()[x.currentQuality].label;
console.log(playerone.getQualityLevels()[x.currentQuality].label);
});
playerone.on('fullscreen',function(e){
adTextFullscreenPlayer(e);
});
</script>

You can plat the stream by follow that url
https://g9md.tv/site/jwplayer

Flash player crash when perform that operation listed below
1 - play/stop the stream continuously
2 - forward or backward the stream
3 - once video ended then play again
These are some test cases that force to mozilla crash.

Donni

JW Player Support Agent  
0 rated :

I have created a reproduction page for you here.

Are you still experiencing crashing in firefox on that page?

granjurtester2

User  
0 rated :

Unable to open that link.

Getting that error on the page

"This site can’t be reached

qa.jwplayer.com took too long to respond."

Donni

JW Player Support Agent  
0 rated :

Try this address : http://qa.jwplayer.com/~donni/firefoxcheck.html

granjurtester2

User  
0 rated :

still getting mozilla crash. :(

Donni

JW Player Support Agent  
0 rated :

TRy opening the page in incognito mode. If that still fails, try another machine because this feels like it might be a system issue.

hassan sheikh

User  
0 rated :

Its quite good now. will you tell me what modification you did in the code?

Donni

JW Player Support Agent  
0 rated :

I isolated the player from the rest of the page. I believe there may be a conflict on the page with third party code.

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