JW Player behavior on packet loss
first a few words about our setup. We are live streaming via some self hosted wowza servers to JW Player 7. We are using mostly HLS but RTMP is also an option. The original stream is transcoded into 3 qualities, which are then embbeded in JW Player via adaptive bitrate. Overall the setup works quite well.
Recently we got some issue reports of users with unstable LTE internet connections. The problem usually seems to be packet loss every now and then, not the slow connection. Complains usually include something like "but I can watch youtube videos just fine".
Some simulated test cases indeed show youtube videos play just fine with some dropped packages (like 10%) on client side. Our stream in JW Player 7 however is stuttering or completely stops. Is there anything we can do on client (JW Player) side or maybe even on server (wowza) side to prevent this issue?