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Video quality

Hi there,

I upload my videos in 720p quality,
but in my wordpress site by definicion they played 180p.

How can I change this?

Thanks,
R

5 Community Answers

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Alex

JW Player Support Agent  
0 rated :

Hi, there.

Can you please supply a link to a reproduction page so we can take a look at your issue.

Thank you.

Up Down

r...

User  
0 rated :

Hi there,

Can you see this link http://23.99.8.53/teste-video-hd/ , thanks.

Best regards,
R

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi there,

It looks like you are using the “Publish Mode” feature of your Account Dashboard to embed your content. When you upload a 720p video to your Dashboard, we automatically transcode versions in several different qualities in order to be able to serve the best one in various situations. When embedding with “Publish Mode”, the script is embedding a HLS stream as your primary source that contains all of the different versions and would be able to automatically adapt its quality based on the situation. As a fallback, if it can’t play the HLS stream, it embeds the MP4 versions of your content, in order from lowest quality to highest.

However, since you are not a paying customer of ours, your account does not have the ability to playback HLS streams. This means that the player skips the HLS stream and goes to your MP4s and since we embed the lowest quality first – this is why it plays the lowest quality.

To workaround this, you have two options:

1. Subscribe to a Premium account to that you can playback the HLS stream.
2. Don’t use the Publish Mode and embed your content manually with JavaScript. You can either then just embed a higher quality version, or you can embed all of them to give your viewers choices but you can then set a default version to play. You can read more about the different methods of embedding your content on our Basic Video Embedding Options support article.

Please let me know if you need any more help or have any other questions.

Thank you!

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r...

User  
0 rated :

Hi Alex,

Thank you for your advice.

This code from(https://support.jwplayer.com/customer/en/portal/articles/1406723-basic-video-embed#fndtn-method-1),
<div id="myElement"></div>
<script type="text/JavaScript">
var playerInstance = jwplayer("myElement");
playerInstance.setup({
file: "//content.jwplatform.com/videos/MEDIAID-TEMPLATEID.mp4"
});
</script>
It works only one video per page. How can insert more than one video per page?

Thank you,
R

Up Down

r...

User  
0 rated :

Hi Alex,

I've found the answer.

Thanks,
R

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