Hello,
I use chrome and when putting the video player to fullscreen the bar is showing and the mouse.
It get hidden for couple sec and then its showing again, and every time the same.
How can I make possible to hidden the bar when the mouse is not moving. To make possible to hidden the bar and the mouse when the mouse is not moving.
Is this a bug from JW?
I am not able to reproduce this behavior on my side in JW Player 7.3.6. The control bar disappears a few seconds after I last moved the mouse.
Have you tested with a page without any external Javascript or CSS?
Hi,
The problem also happen when I configure the player, dashboard.jwplayer.com.
The problem Only happen when I use Chrome or Opera, Edge or Firefox not have this problem.
I use the last JW player version.
Do you have a link where I can test older version?
Can you provide a link to a test page where I can reproduce this? Please see my notes at http://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-creating-a-reproduction-page for more details on what we like to see in a reproduction page.
You can also test in a JW Player preview page by loading the <iframe> source URL directly in your browser. It should load the video on a page with only a gray background and the video title.
You can change a cloud-hosted player to the “previous” release channel by setting the release_channel parameter using our Javascript API’s /players/update endpoint. Please see https://developer.jwplayer.com/jw-platform/reference/v1/methods/players/update.html for more details.
