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error setting up player invalid license key


I am using jwplayer version 7.3.6. I have just updated this version and after this I am facing this error "error setting up player invalid license key" in my .mp4 videos

Issue is coming on every browser, Please help

7 Community Answers

Donni

JW Player Support Agent  
1 rated :

Can you provide a link to a reproduction page so I can inspect your embed code?

siddan.web

User  
0 rated :

As of version 7 you need to place a valid license key into your webpage, even if you have a free version.
You can accuire this code when you log in to your account.

bill

User  
0 rated :

Does this have to be places into every page? I have dozens of videos already live and can scarcely afford to make wide scope changes to our site.

Example of a test page: Please see the following test page:

http://www.thedeadballmovie.com/jw2.htm

Donni

JW Player Support Agent  
0 rated :

Not for you because you’re using a single-line embed code which relies on a cloud-hosted player and JW hosted content. Click here to read about the different methods you can embed the JW Player on your page.

bill

User  
0 rated :

Thanks for your answer. If you take a look at the link you sent me, the example video is showing the same error. Is that supposed to be the case? I've had my videos up for a month or so and they've always shown properly.

Donni

JW Player Support Agent  
0 rated :

I’m not seeing that, are you on a managed computer/network?

bill

User  
0 rated :

Hi Donni

I am not on managed, however It now works again, although I didn't do or change anything. Hopefully it was some temporary issue. I'll update if it comes back. Thanks

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