Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Error loading player: No playable sources found

Past one week my live streaming videos are fail to play.

Am using self hosted library,(jwplayer - version 7.3.6)
<script src='http://content.jwplatform.com/libraries/C8mpWfqr.js'></script>
<script>jwplayer.key='<license>';</script>
filename : <filename>.m3u8

Result : Error loading player: No playable sources found

If i download jwplayer.js in my own server and specify the path,will working fine.
<script src="/jwplayer/jwplayer.js" ></script>

In such a case,.mp4 formats are able to play using library player key itself.Only .m3u8 facing this issue.

Please suggest me what will be the reason.






5 Community Answers

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, there.

Please provide a link to a reproduction page in which you are having this issue.

Also, please let me know the following:

1. What browser(s) and operating system(s) are you experiencing this issue in?
2. Do you have Flash Player installed on your computer?

Thank you.

Up Down

Indumathy

User  
0 rated :

My Code :
<div style="width: 400px;" >
<script src='http://content.jwplatform.com/libraries/C8mpWfqr.js'></script>
<script>jwplayer.key='PnGAncGgb+uBeIN8h/oIOaCntlILrksQmXQ9nqNZmG0=';</script>
<div id="myElement">Loading the player...</div>
<script type="text/javascript">
jwplayer("myElement").setup({
image : 'http://d2cjia4sg8jw6s.cloudfront.net/vibeyoga/vibeyoga-192x106-00001.png',
file: 'http://d2cjia4sg8jw6s.cloudfront.net/vibeyoga/play.m3u8',
width:400,
height:220,
title: "<?php echo $name;?>",
primary: "flash",
mute: false,
skin: {
name:"glow"
},
tracks: [{
file:'http://52.76.67.102/avid/backend/web/uploads/test.vtt',
kind:'chapters'
}],
abouttext: "Cloud Kinetics - AVID Player",
sharing: {
code: encodeURI("<iframe src='http://example.com/embed/MEDIAID.html' />"),
link: "http://example.com/page/MEDIAID/"
}
});
</script>

</div>

Browser : chrome
OS : windows
Flash Player : Installed

Up Down

Alex

JW Player Support Agent  
-1 rated :

Hi, there.

It appears you are having this issue because the cloud-hosted player library you are using (http://content.jwplatform.com/libraries/C8mpWfqr.js) is from a Free account registered to indumathy16@gmail.com and HLS streaming is not available for Free accounts. I do see that you are trying to use a license key from a separate, Premium account, but if you want to do that, you would have to download the player library from the “License Keys & Downloads” page of the account dashboard and upload that to your server. Alternatively, you can configure a cloud-hosted player on the Premium account and use that instead.

Please let me know if you need any more help or have any other questions.

Thank you!

Up Down

Indumathy

User  
0 rated :

Thanks for your help.

Up Down

Alex

JW Player Support Agent  
0 rated :

Not a problem!

This question has received the maximum number of answers.