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Large video buffering issue

HI

I have setup player on my server its working very good, but there is a problem with large videos.
Its seems buffering every time and not playing videos even on extremely high speed networks.

http://theautomates.com/Video/new-large-image/

Hosting company is quite good and site is running very well.

Only getting this issue with large videos files.


Here are the instance I have passed


playerInstance.setup({
file: v_path,
image: v_image,
width: 640,
height: 360,
title: v_title,
autostart: true,
});

Can you please let me know if you can help me sorting this issue.

Thanks


12 Community Answers

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r...

User  
0 rated :

can you please help me on priority basis, I need to sort out this issue asap

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Randy

JW Player Support Agent  
0 rated :

Hello,

This seems to happen to me when viewing your mp4 external to the player as well: http://theautomates.com/temp/20160413_1751241461051804.mp4 . You may consider running your stream through Handbrake.fr with “Web Optimized” turned on as this might fix your issue. Otherwise using HLS may be a good option.

Randy

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Richard

User  
0 rated :

Hello Randy

Are these (Handbrake.fr with “Web Optimized” and HLS ) JWplayer settings?

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Richard

User  
0 rated :

Is the HLS feature only available for premium users?and will it work with mp4 ? or i have to make changes in file as well?Please provide the code samples.

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Richard

User  
0 rated :

Also, what about handbrake.fr. Please explain it,i don't have any idea about it

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Richard

User  
0 rated :

Please let me know about using the HLS for JwPlayer. I am using free version now. Let me know how should i proceed to work with HLS.

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Randy

JW Player Support Agent  
0 rated :

Hello Richard,

You would need at least a Premium license to access streaming content such as HLS. Please take a look at our pricing matrix here: http://www.jwplayer.com/pricing/ for further details.

Randy

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Richard

User  
0 rated :

If i will buy the Premium license , would it resolve the buffering issue . you can check this Link

http://theautomates.com/Video/new-large-image/

Its a 250MB video and taking time.
Please let me know as i wantto get it done ASAP.

Thanks

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello Richard,

You might be better off using a streaming protocol such as HLS with Adaptive Streaming as it will deliver the best content for your users based on player size and avail bandwidth. please check this article which goes into great detail about this:

https://support.jwplayer.com/customer/portal/articles/1430240-hls-adaptive-streaming

Buying the Premium package will not resolve your current issue but converting your stream to HLS will help the end user experience and a Premium package is needed to play that content back.
Kindly,

Randy Lemoine
Primary Support Engineer
JW Player Support Team
www.jwplayer.com

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Richard

User  
0 rated :

Hello Randy

How can i convert the stream to HLS?is this be done by any jwplayer script or any other method?

Thanks

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Richard

User  
0 rated :

Also, can you provide me your skype id ? in that way we can discuss this quickly.

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Randy

JW Player Support Agent  
0 rated :

Hello Richard,

I am sorry I do not have a Skype account to setup a session at this time but in regards to creating an HLS stream we do not have a script you can run per sa but you can essentially upload your content to our dashboard which will automate this for you or potentially use many of the resources on GitHub. Heres an example: https://github.com/bentasker/HLS-Stream-Creator

Randy

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