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Multiple Browsers unable to change video resolution

I am omnigon developer and I am working on application: http://www.therugbychannel.tv
Sometimes jwplayer cannot allow to change resolution for video. And I got bug by current issue:

During live match streaming World Sevens Series Atlanta 7S Day 2:

HD Drop down menu appeared greyed out. TCSS unable to change the resolution setting on the following browsers:
Chrome Version 49.0.2623.110 m (Mac Version 10.11.1, Windows 7, iPad 4, Galaxy Tab 10.1)
Firefox 45.0.1 (Windows 7, iPad 4, Galaxy Tab 10.1)
Internet Explorer Version 11.0.9600.18230(Windows 7 )
Edge (PC Browserstack Windows 10)

See attached screenshot from Chrome Version 49.0.2623.110 m

Mac Safari was functioning as expected.

4 Community Answers

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Randy

JW Player Support Agent  
0 rated :

Hello,

This is Randy from the Support team at JW Player. Could you potentially email a sample stream with the player to support@jwplayer.com so we can take a look at this? Also, the player on a basic reproduction page would be ideal as well: https://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-%E2%80%94-creating-a-reproduction-page

Kindly,
Randy

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O'Daniel Lebron

User  
0 rated :

Hello Randy,

Apologies for the delayed response. We are currently working on getting a sample stream as soon as possible, to resolve this issue. Please standby.

Thank you,
O'Daniel Lebron | Technical Client Support Services | Omnigon

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Randy

JW Player Support Agent  
0 rated :

Sounds good O’Daniel.

Thank you for the update.

Kindly,

Randy Lemoine
Primary Support Engineer
JW Player Support Team
www.jwplayer.com

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O'Daniel Lebron

User  
0 rated :

Hello Randy,

Thanks for your patience as our client figured out a way to provide a test stream. We will now send an e-mail to support@jwplayer.com as requested.

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