I'm running into an issue where IE 11 will freeze when I try to skip to the very end of the video using the arrow keys or by clicking on the very last portion of the seek bar. I can re-create it consistently and it doesn't happen on Firefox or Chrome. I've tried to fix it in our implementation, but it seems to me that it's an issue with the JWplayer.
Do you have a link?
I don't have a link, but here is the bare html that I was able to recreate the issue on. You have to click on the very last pixel or so of the seek bar and then the JW player becomes unresponsive on IE.
<!DOCTYPE html>
<html>
<head>
<title>JWPlayer testing grounds</title>
<script type="text/javascript" src="../../js/jw/jwplayer.js"></script>
<style type="text/css">
#exhibits-modal .jwplayer .jwclick_item,#exhibits-modal .jwplayer .jwlogo,#exhibits-modal .jwplayer .jwclick,
#content .jwplayer .jwclick,#content .jwplayer .jwclick_item,#content .jwplayer .jwlogo{display:none !important;}
</style>
</head>
<body>
<div id="content" class="">
<div id="video"></div>
</div>
</body>
<script type="text/javascript">
jwplayer.key=MY_JW_KEY;
jwplayer("video").setup({
sources: [{
file: "ASLDemo_Math1span_asl.mp4", type:"mp4"
}],
width: "400px",
logo: {hide: true},
skin: "../../js/jw/six/six.xml",
html5player: "../../js/jw/jwplayer.html5.js"
});
</script>
Hi, Joel.
What version of the player are you using? I would need to know to attempt to reproduce your issue.
Thank you.
We are using version 6.8.4616 of jwplayer.
Hi, Joel.
This issue is not happening for me in IE 11 with JW 6.8. It may be related to your content. Can you give me a URL to where your MP4 is located?
Thank you.
Here is a link to the video: http://test87-tn8.pearsontestcontent.com/refqc/a3fe03b4dda7de8961d7aea0302469a3dfd2fa63/28/1899/ASLDemo_Math1span_asl.mp4
Hi Joel,
I cannot get that MP4 to play anywhere. It won’t play when I access that URL directly in Chrome and when I save it to my local machine – it is also not playing in any media player I have installed. The size is also being reported as 789 KB which is really small for a video.
Can you check the file? Thank you.
Hi Alex,
It looks like the issue is with the video file we are using. It seems to work in our application other than the issue I described, but I did also have trouble trying to re-download it and the issue was not reproducible with another video I had. Thanks for your help.
Glad to hear you got it resolved, Joel!
I may have spoke too soon. I found a video that seems to be formatted properly and is causing the issue on IE 11. Can you try this video link out: http://s3.amazonaws.com/tn8prev_dev_pdev_tn8general/items/1/745c66f2-011a-4f2e-9a64-300ab0b7043f/assets/VH004495_ASL.mp4
Thanks!
Hi Joel,
When I paste that URL into our Stream Tester, it is playing back normally for me in IE 11. What is the behavior that you are seeing?
This is the example in the actual application. This is a practice test login to our application so it can be used multiple times.
- Go to http://test86-tn8.pearsondev.com/client/index.html#login?username=LGN055420213&password=GLWNXXPM
- Press "Start Test Now"
- Press "Start Section"
- Then click on the video button on the Right hand side of the screen
- Press play on the video
- Give the video player focus and press the right arrow repeatedly until the video has reached the end
- Notice the video player becomes unresponsive
Hi Joel,
What OS is this happening for you on? This is not occurring for me in IE 11 in Windows 7. Here is a link to a screen capture showing the test.
Please let me know. Thanks.
Hi Alex,
I am using Windows 7 as well. My full IE version is 11.0.9600.18314. I saw your video. It looks like you already tried this, but pressing the right arrow multiple times quickly when reaching the end of the video seems to cause the issue.
Hi Joel,
I just tried to reproduce the issue again in IE 11 on another Windows 7 computer and I’m still able to rapidly press the right arrow during various points in the playback without causing any issues.
I don't know how that is possible. I just had another person try on a different machine and they got the issue when rapidly pressing the right arrow key. I can reproduce it everytime as well. Is there anything unique about your testing environment?
There is nothing unique about our testing environment. I’m just curious – are you able to reproduce this with a newer version of the player?
