Cloud hosted library not loading for users
We've received a complaint from 2 users now, that the player won't load for them. They are both using Chrome. Upon further inspection, I found that the cloud hosted library JS file is not loading https://content.jwplatform.com/libraries/XXXXXX.js.
In the console they are getting ERR_INSECURE_RESPONSE when trying to get this file. If they try and access the file directly through a browser they get a "Your connection is not private" warning. The same goes, if I send them a preview link directly to the video.
We're unable to reproduce the problem on our end, the majority of our other Chrome users seem unaffected by this.
Our site is loading other https libraries, but those one's are not getting blocked for these users.
Any insight would be appreciated. Thanks.