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Premium Account Limitations

Hello,
It is my understanding that using the free package, there is an upload limit of 5GB or 50 videos.
What is the upload limit with the PREMIUM package? I see that it has a GB limit of 50, but we would like to host lots of small video files so would probably not reach the GB total and would most likely reach the video file amount limit.
Also, If we came close to reaching one of these limits (total storage, monthly stream or video amounts) would there be some sort of notification sent to us? It is essential that the videos never fail to upload so we would need to know ASAP in regards to limits.
Thanks

3 Community Answers

Up Down

Alex

JW Player Support Agent  
2 rated :

Hi, there.

We actually do not have any limit regarding the amount of videos that you have uploaded. The only limits applied to the accounts are the total size of all of the videos hosted by us (5 GB for Free, 50 GB for Premium) and the amount of monthly bandwidth streamed (25 GB for Free, 250 GB for Premium).

When you reach the specified limits for either hosting or bandwidth, that particular feature will be suspended. For example, if you upload more than 50 GB of content with a Premium account, you will be blocked from uploading any more until you either upgrade your account or remove some content. If the content you are hosting with us uses more than 250 GB of bandwidth in a given calendar month, the streaming for your account will be disabled, meaning that the players will not work until you either upgrade your account or the calendar switches to the next month.

Please let me know if you need any more help or have any other questions.

Thank you!

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Samuel

User  
0 rated :

Hi.

Thanks a lot for the response, this has cleared up my enquiry.

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info

User  
0 rated :

How to upgrade the account. What charges we need to pay to upgrade the streaming bandwidth of 250GB

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