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Aspect ratio changes from 19:6 to 4:3 in full screeen mode

Hello,

I am using the JW Player Professional self-hosted, with Wowza streaming a feed using Adobe RTMP H.264 w/ ACC audio from a Winnov CBox P3.

When I view my live feed in full screen the picture is getting squished from 19:6 to 4:3. I originally had this problem in normal screen and full screen, but I added the stretching:"exactfit", var and it fixed it in normal view, but did not fix it in full screen. Please help me try to resolve this issue.

Thank you,

Brett

I added the

4 Community Answers

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Brett

User  
0 rated :

Sorry, I couldn't give a link to my site due to the sensitivity of my clients network. The webpage is internal only. But I can give you the code I am using, I've got to be missing something simple. I have a recording of the live feed and the VOD works perfect, and maintains aspect ratio. The live feed full screen does not and I need to get this resolved.

My code:

<script>
var playerInstance = jwplayer("videoElement");
playerInstance.setup({
file: "rtmp://x.x.x.x:1935/live-01/live-01",
image: "/static/images/logo.jpg",
stretching:"exactfit",
height: 360,
width: 640,
primary:"flash",
analytics: {enabled:false}
});
</script>

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Alex

JW Player Support Agent  
0 rated :

Hi, Brett.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

Our Engineers are aware of this issue pertaining to the aspect ratio not being respected when Flash content goes into full screen. I do not have a timeframe on a resolution, however. You can keep an eye on our JW 7 Release Notes page as we post release notes and bug fixes with every new update.

Thank you.

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Brett

User  
0 rated :

Thanks for the reply. This is disheartening :(

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Brandon Rohde

User  
1 rated :

This is a major problem for us as well. I love some of the new JW7 features, but we had to revert to JW6 due to this issue.

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