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JWplayer not working in Safari of mac OS.


I am using JWplayer and its working in all browsers except safari browser of MAC OS.
Its working in safari browser of windows OS.

I have also installed quick time.

I have opened official site of JWplayer and its also not working in it. Please view below links
1.http://screencast.com/t/LS3XF241TD
2.http://screencast.com/t/6WXgv9NWyM

Please provide me a solution. Do I need to install any third party app to run it?

8 Community Answers

George

JW Player Support Agent  
1 rated :

Hi,

The issue is with Safari. You must go to the Safari Preferences under the Advanced tab you will see Internet plugins and you will have to disable “stop plugins to save power” then everything should work well.

mauliks.ips

User  
1 rated :

I have done it but still facing the same problem. :(

George

JW Player Support Agent  
0 rated :

Do you have Flash installed?

mauliks.ips

User  
0 rated :

Yes.. I have it installed.

http://screencast.com/t/AjdZv1cCmsh

George

JW Player Support Agent  
0 rated :

What version of Safari, Flash and OSX are you running? We’ll try to reproduce it, however if cannot reproduce we’ll have little to go with for a solution. Did you restart your computer?

mauliks.ips

User  
0 rated :

We are trying to play on two different machines but it not working in both. Version of Safari, Flash and OSX are as follows :

for first machine :
Safari - 9.0.2
OS - 10.10.5
flash - 20.0.0.267

2nd Machine :
Safari - Version 9.0.2 (10601.3.9)
OS - 10.10.5
flash - 19.0.2


Its not working on both machines. :(

mauliks.ips

User  
0 rated :

for first machine
I can seek the video but its not playing
http://screencast.com/t/uYInfwkcn

for machine 2 its not working at all.

Alex

JW Player Support Agent  
-1 rated :

Hi, there.

Can you please give me a link to a page where you have the affected player installed? We would need to see this in action to be able to troubleshoot it.

Thanks.

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