When user use AdblockPLUS video dont not displayed, there is only the sound. See problem here: http://www.playground.ru/test/jwplayer-test/jwplayer723.html
You must use Firefox last version and AdblockPLUS with RU AdList filter to see the problem.
Hi, there.
We do not provide support for the player’s behavior when there are third-party extensions in use.
Please let me know if you need any more help or have any other questions.
Thank you!
AdBlockPlus block only advertising. Its not block video, video playing but with no picture, only with sound. Obviously it is your fault.
Error playing media: MediaError { code=4, MEDIA_ERR_ABORTED=1, MEDIA_ERR_NETWORK=2, ...} http://video.videonow.ru/6/2/5/2625_12738_sd.mp4
ERROR: jwplayer.js (!!!)
Hi, there.
Without the RuAdList+EasyList filter enabled, the ad and content works just fine. playground.ru and videonow.ru are both on the filter list. Our player cannot be responsible for content blockers on browsers.
Our site NOT on the filter list. It`s only some html elements blocked and thats ok. Videonow blocked too. And thats ok. We dont care! But our video server not in the list. Video without jwplayer works just fine http://www.playground.ru/redirect/download/video/ld/66948.mp4 Its not blocked. But videoplayer can`t start play video after blocked advert. Javascript error in jwplayer.js screen (http://bit.ly/1P9bLNA)
See, problem in your javascript, if its not, I would not bother you
Hi.
That error that you showing is originating from jwplayer.js because that is the file that is trying to pass the media to the browser. If you were able to create a HTML5 video tag and include advertising in it, you may very well see the same error, as that error is thrown by the browser.
The issue appears to be related to your ad tag directly. Take a look at this page: http://qa.jwplayer.com/~abussey/demos/adblockplus.html. You will see that the issue happens only when your ad tag is involved. If I try to play your MP4 with our ad tag, it works fine (skips the ad, but plays the content fine). If I try to play our MP4 with your ad tag, the ad is skipped and only the audio of our MP4 is played – the same thing that is happening for you.
Hello!
Thank you for your patience and for the detailed answer, sir.
Still. Here http://qa.jwplayer.com/~abussey/demos/adblockplus.html we see the problem.
Some user added filter looks like this ||video.videonow.ru^ And what we got? Request to VAST not blocked (as in your second example), it goes well and we get a link to the advert-video. But this advert-video is blocked. Jwplayer try to play this blocked video-content and can not. And THIS leads to an error.
I just add new filter looks like ||data.videonow.ru^ in adblock stop-list. And guess what? An error has disappeared. Request to the server has not passed and the player is not trying to run a blocked video file.
May be i can request adblokPlus change the filter, but there are a lot of blockers. And fix the problem in the player seems to be right.
As I’ve said before, there’s not much we can do on our side regarding this. Like you said, there are a lot of ad blockers out there and there would be no way we can test them all, nor are we interested in making our player work around third-party applications. The same goes when people build a website with some third-party JavaScript that conflicts with our player – we can take a look but we can’t be responsible for it.
ok, it`s clear for me you can not be responsible for someone else's mistakes. Let's imagine such a situation. There's no ad blocker. The client did not set any third-party applications. Everything works fine: vast send request, no one locks. But for some reason, ad server, where the advert-video is not available. Or some idiot made a mistake with the name of the file. So will we get the same error? I think we will.
Again, thank you for answer.
Hi,
We have the exact same problem with the last version of JWPlayer and mainly on MacOSX using Safari 9.x + AdBlock (not just adblock plus...).
On Firefox jwplayer triggers a onAdError + onAdBlock
On Safari jwplayer triggers a simple onError + onAdError + onAdBlock (jwplayer 7.3+)
For me it's clearly a jwplayer issue with safari (it shouldn't trigger an onError when the ad have an issue).
Then the video plays without the picture (only the sound) and we can change the stream quality does'nt solve the issue.
Did you find a way to solve the issue?
Any update welcome.
Hi, Sébastien.
Can you please provide a link to a reproduction page showing the issue?
Thank you.
