Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Poster Image Will Not Display


I am setting up a self-hosed JW Player platform on Amazon 3 using JW Player Version 7 with html modeled on what had worked successfully on Version 6. It ca be seen at: http://tinyurl.com/qzc4jh5 .
The image poster that displayed properly on Version 6 will not display on Version 7. Can someone please tell me what I am doing wrong?

Thanks!
John

6 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi, John.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

When I go to your page and look at your browser console, the browser is report a 404 Not Found error on your poster image. I would suggest double-checking the URL you are using in the code and/or making sure the file is at that location.

Please let me know if you need any more help or have any other questions.

Thank you!

taylorjh1

User  
0 rated :

Thank you for your assistance! I tried to reproduce the test that you ran but got a different result.

I lifted the URL for the image from my code:

http://dv-prototype.s3.amazonaws.com/Scientific%20Perspectives%20on%20Healthy%20Aging/Healthy%20Aging%20-%20Lesson%202/Healthy%20Aging%20Lesson%202%20-%20Title%20Slide.jpg

and pasted it in my browser. The browser displayed the image corretly. Maybe I didn't understand your instructions but I am confused.

taylorjh1

User  
0 rated :

I just tried another experiment. I lifted the src and player.key from an earlier, version 6 JW Player that I was hosting in Amazon S3 and replaced the counterparts in this html, leaving all other code unchanged. When I tested that, the same code with the version 6 player, the poster image displayed properly and the other functions (video playback, etc.) worked properly as well. It appears to me to be a difference between version 6 and version 7 players.

I hope this helps.

John

Alex

JW Player Support Agent  
0 rated :

Hi, John.

It looks as if when the browser is trying to receive your image, it’s getting a little messed up with the special characters in your URL.

The URL of the image you’re pointing to is:

http://dv-prototype.s3.amazonaws.com/Scientific%20Perspectives%20on%20Healthy%20Aging/Healthy%20Aging%20-%20Lesson%202/Healthy%20Aging%20Lesson%202%20-%20Title%20Slide.jpg

but the browser is requesting this:

http://dv-prototype.s3.amazonaws.com/Scientific%2520Perspectives%2520on%2520Healthy%2520Aging/Healthy%2520Aging%2520-%2520Lesson%25202/Healthy%2520Aging%2520Lesson%25202%2520-%2520Title%2520Slide.jpg

which it cannot find. I would suggest renaming both your image and your video file to remove the spaces, either replacing them with underscores (for example) or removing the spaces altogether and joining the words together. After renaming the files, you will have to change the URLs in your code.

Please let me know if you need any more help or have any other questions.

Thank you!

taylorjh1

User  
0 rated :

Alex,
Your assistance was outstanding. Although the "complex" URL's worked fine with Version 6, they failed as you said on Version 7.

I have corrected the problem and everything appears to be working now. Thank you very much for the great support!

John

Alex

JW Player Support Agent  
0 rated :

Glad to hear it, John!

This question has received the maximum number of answers.