Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Mobile player not start


The video is show in ios or android, but when i press play, the video don't start, stay in load mode.


var playerInstance = jwplayer("Clase_getVideoIntro_1");
playerInstance.setup({
file: "http://drvellermed.com/sistema/web/uploads/video_intro/1-test-video-intro.mp4",
width: "100%",

height: "100%",

title: 'Test',

aspectratio: "16:9",
autostart: false,
controls: true,
displaydescription: false,
displaytitle: false,
flashplayer: "//ssl.p.jwpcdn.com/player/v/7.2.3/jwplayer.flash.swf",
ph: 1,
plugins: {"http://assets-jpcust.jwpsrv.com/player/6/6124956/ping.js": {"pixel": "http://content.jwplatform.com/ping.gif"}},
preload: "none",
primary: "html",
repeat: false,
stagevideo: false,
stretching: "uniform"
});

link (user and pass jwplayer)
http://drvellermed.com/sistema/web/frontend_dev.php/video/Clase/1/VideoIntro/video_intro/-_-/-_-/Test

1 Community Answers

Daniel Berger

JW Player Support Agent  
0 rated :

Hi,

I tried to reproduce your issue but I was not able to. I was able to play your video on my iOS device when I saved your video locally. I did however notice that I was only able to load a byte range request of 39 so I am not certain that the byte range request fully loaded. That might be due to your fire wall or some local issue.

Here is more information from Apple regarding byte-range requests; specifically under the ‘Configure Your Server’ section:
https://developer.apple.com/library/ios/documentation/AppleApplications/Reference/SafariWebContent/CreatingVideoforSafarioniPhone/CreatingVideoforSafarioniPhone.html#//apple_ref/doc/uid/TP40006514-SW6

Please let me know if you have any other questions.

Best,
Daniel

This question has received the maximum number of answers.