Error playing MP4 on Andoid 5.0.1 Native browser with JW Player, works with HTML 5 video tag

hoffmann.erik — Dec 07, 2015 01:51PM EST

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I have a client reporting that some videos are not playing on Android 5.0.1 and Android 4.4.2 native browsers

This link has two video players - one a plain html 5 video tag, one the jw player 7.2.2 player
https://i18n.myvenuephotos.com/video3.html

Client reports that the HTML 5 video player will play the video, the JW player reports 'Error loading meida: File could not be loaded"

What can be the issue if the video plays w/ the video tag?

Thank you!
Erik Hoffmann -Centrics.


View the full HMTL at the URL, here are the players:

<div>1. santa.mp4 - HTML 5 video tag</div>
<video width="400" controls>
<source src="santa.mp4" type="video/mp4">
Your browser does not support HTML5 video.
</video>


<div>2. santa.mp4 - jW player 7.2.2 Tg+e3Q8CMBPx+J5n9FDp70RxCBpXX/WJn9jQ4Q== /div>
<div id="myElement">Loading the player...</div>
<script type="text/javascript">
jwplayer("myElement").setup({
file: "santa.mp4",
width: "400px",
aspectratio: "16:9",
type: "mp4"
});
</script>