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Video playback stutters - What is causing this?


Hello, I am having a hard time figuring out why JWPlayer is having these issues with playback, it seems to be stuttering or skipping and it's not because of the RTMP stream I have setup that I am using it seems. The stream outputs broadcasts to multiple domains such as twitch.tv and hitbox.tv and those output fine without any skipping or stuttering. But where I use JWPlayer on my home page that plays my RTMP stream from my RTMP server, it skips and bounces around constantly, not like a buffering issue either.

Is it true that since the other streams are correct in their playback, that my RTMP server is not the issue here? And that it is in fact JWPlayer having an issue with the playback? This is what I am trying to figure out, and how to solve it.

Please help me, this is quite urgent!

7 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi, there!

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

I want to make sure I am understanding you correctly – it’s the same RTMP stream that is being outputted to Twitch and Hitbox, and being used in our player on your page? Can you please give me a link to a page where you have the affected player installed?

Thank you.

dementei89

User  
0 rated :

Hello Alex thanks for your reply.

Yes that is correct, I am using nginx to push the RTMP stream to several hosts, though I have only the one embedded on my website which uses JW Player.

Here is the page: http://www.bluedrake42.com/stream.html

Alex

JW Player Support Agent  
0 rated :

Hi!

Is the stream live right now? If not, when would it be live?

dementei89

User  
0 rated :

I go can live now, you should see the JW Player btw instead and not a Twitch embed player. I'll put on an idle stream for now.

dementei89

User  
0 rated :

Okay I wasn't aware of this, but the issue as of now is the massive frame drops from the RTMP stream, I had asked if it was receiving frame drops before and I was told there wasn't. So seeing it for myself as it's the stream currently I will have to talk to the server support.

dementei89

User  
0 rated :

Could you please close and delete this thread for me?
I have switched to HLS instead and am now using a different player.

Alex

JW Player Support Agent  
0 rated :

I’m glad to hear you figured out the issue and found a working solution. Unfortunately, I cannot delete this post, but I can mark your case as resolved.

Please let me know if you need any more help or have any other questions.

Thank you!

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