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7.2.2 self hosted starts only when pressing play twice

Dear all,

the self hosted 7.2.1 works fine, but the new 7.2.2 needs a second press on the play button to load and start...

6 Community Answers

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Todd

JW Player Support Agent  
0 rated :

Is your player in Flash mode? Is Chrome throttling your video? Can you send us a link to a reproduction test page?

Please see http://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-creating-a-reproduction-page for more details on creating a reproduction page for us.

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alex.schumacher

User  
0 rated :

Dear Todd,

it's http://www.videtv.de/abn/wpump
Please use VideGast as user and VGast1 as PW.

Cheers,
Alex

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Randy

JW Player Support Agent  
0 rated :

Hello Alex,

I’ve tested this in both mobile and desktop and I simply clicked the player once and playback initiated. Are you experiencing this in a specific browser?

Randy

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alex.schumacher

User  
0 rated :

Dear Randy,

it's Firefox 42.0

Cheers,
Alex

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jherrieven

User  
0 rated :

@alex.schumacher

This is another bug introduced since JW 7.2.0 following the "speed to load/preload" initiative.

The not-so-obvious workaround for HTML5 rendering is to use fully qualified media URLs (not relative).

James Herrieven

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Randy

JW Player Support Agent  
0 rated :

Hello,

James is correct. We hope to have this addressed soon.

Randy

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