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Firefox (Mac) Flash Video not playing


Just switched to JW7 and a new uploaded and embedded video (iFrame) is loading forever (spinning wheel). Just in the moment I reload the page, thumbnail image of video is shown and play-icon is visible.
Html5 mode in Safari and Chrome is working fine. Priority is set to HTML5.
FF 41.0.2
Flash 19.0.0.226 from today

Any help with this would be greatly appreciated!

8 Community Answers

wm

User  
0 rated :

Same problem on windows:
IE 11
FF 34.0.5 and updated version 41.0.2
Flash 19.0.0.226

regards wolfgang

George

JW Player Support Agent  
0 rated :

Hello Wolfgang,

Could you please send me the test page that is having the issue?

wm

User  
0 rated :

https://www.pinkribbon-deutschland.de/audiovideo/pink-ribbon-radtour-2015/

George

JW Player Support Agent  
1 rated :

I have put together a test page here:
http://qa.jwplayer.com/~george/pink_ribbon.html

I hope this helps

wm

User  
0 rated :

thx for your trial. It's working in all browsers now.
So what's the next step? What do I have to change on my own video?

George

JW Player Support Agent  
1 rated :

Hi,

I would probably just copy the iframe I have in the source code of the page and replace the old video code you have on your site. And when embedding from your platform I’d make sure that the code looks similar enough I went to Embed This Video, selected the player I liked and selected the iFrame embed method from the dropdown menu. It gives you a line like the one below ( also in my source code ):

<iframe src="http://content.jwplatform.com/players/tSb60ILC-mdfhy1ow.html" width="480" height="270" frameborder="0" scrolling="auto" allowfullscreen>

Let me know if you need anything else.

wm

User  
0 rated :

It's working now. Thx for your help.
I there real reason why the other (javascript) embed code isn't working in all browser?

George

JW Player Support Agent  
0 rated :

I no longer see your broken page up, I honestly don’t have clear memory of your previous setup but I believe it was confusing two different setup styles. The javascript embed style should also work granted you don’t have another library code on the page. The way I prefer to do things is add the cloud hosted library to the head and call setup on the div tag of my choice. HLS will sometimes need flash installed on all browsers other than Safari.

A little documentation on the subject as well:
http://support.jwplayer.com/customer/en/portal/articles/1430189-about-hls-streaming
http://support.jwplayer.com/customer/en/portal/articles/1430218-using-hls-streaming
http://support.jwplayer.com/customer/en/portal/articles/1430240-hls-adaptive-streaming
http://support.jwplayer.com/customer/en/portal/articles/1430265-dvr-live-streaming
http://support.jwplayer.com/customer/portal/articles/1761348

Talk soon

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