Invalid license Key Error
I have an issue with some people complaining about this error: Error setting up player: Invalid license key.
I was able to view the error myself on a PC through remote control. I tried to collect as much data as possible.
We use a free account. Cloud hosted library. Simple test page with the player and just an rtmp link.
The PC which exhibit this behavior is:
Win 8.1 “with bing” (that’s what system shows) updated.
The error is the same with Firefox and chrome on the same PC (freshly installed with flash !).
For the record, we test that flash is working on the PC through some site like dailymotion or the adobe site no problem found.
So, we don’t use a feature that could throw this error and we have a correct key (cloud library player).
The same test page is working like a charm for other people. I have tested it myself with a win8.1 Pro IE11 188.8.131.52.
We can’t figure out why few people get this error.
Any help much appreciate for this troubleshooting.