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Can't play Youtube video on IOS in fullscreen


I just updated the player to JW 7.1.4. But after testing i found the player can't play YouTube video's in fullscreen on IOS. On pc and adroid devices is working well. I also tried to set the allowfullscreen option, but it still doesn't work.

Iam using ipad air with IOS 9.0.2 and iphone 5 and 6. Browsers are Chrome 45.0.2454.89 and Safari. The test page doesn't work in both browsers, also this pages.

http://support.jwplayer.com/customer/en/portal/articles/1406725-youtube-video-embed
http://qa.jwplayer.com/~george/youtube_iframe.html

when i press the fullscreen button, this will still pressed in

thanks

9 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi, there.

Try changing the allowfullscreen option in your <iframe> tag to allowfullscreen=“true”. We have seen reports of this fixing your issue in Safari on the iPad.

The issue is not present on my iPhone 6S, which is expected since iPhones always play all videos in full screen.

Please let me know if that resolves your issue. Thanks!

realone2k

User  
0 rated :

Hi Alex,

thank you for your reply. I put allowfullscreen="true" in the iframe, but the problem still exist.

On iPhone the video will auto play in fullscreen, but if you undo the fullscreen mode, and manually press the fullscreen button, notthing will happend, and the button still pressed in.

Alex

JW Player Support Agent  
0 rated :

Hi, there.

I played around with this a little bit more and I have yet to find a resolution. I’m going to have to escalate this to our Engineering team and see what they say. As soon as I hear something back, I’ll let you know.

Thanks.

Alex

JW Player Support Agent  
0 rated :

Hi, there.

I have heard back from our Engineering team and they have let me know that they have tentatively scheduled to have a fix for this released with 7.3.0, sometime early in Q1 of 2016.

You can keep an eye on our JW 7 Release Notes page as we post release notes and bug fixes with every new update.

Please let me know if you need any more help or have any other questions.

Thank you!

realone2k

User  
0 rated :

Hi Alex,

thank you. Ok, i hope this will fixed soon, because this is a show stopper for me. This problem exist since early versions of JW7

Jeroen

User  
0 rated :

Do you have any update on this? We still have the bug in 7.3.4 ?

Oliver

User  
0 rated :

Would be great to get this fixed +1

Alex

JW Player Support Agent  
0 rated :

Hello, everyone.

It does look like this is still an issue. Let me partner up with one of our Product Managers to see if I can get an update on this.

Alex

JW Player Support Agent  
0 rated :

Hello, all.

Our engineers are still looking into this issue which is complicated since it has to do a lot with YouTube’s API. I do not yet have a timeframe for a resolution.

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