Hello.... My website coder is having trouble getting the preview image size to match the player size? I keep getting black bars around the image. What's best way to rectify this? SITE HERE : http://public.vaux-dev2.com/clipped/
This can depend primarily on the aspect ratio you use when creating your video (4:3, 16:9, etc.) When using 16:9 I simply crop my splash image in Photoshop using the crop tool and set it to that aspect ratio. Also the stretching parameter will help tailor this fit as well: http://support.jwplayer.com/customer/portal/articles/1413113-configuration-options-reference . The 16:9 ratio calculator helps as well: http://size43.com/jqueryVideoTool.html .
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