Video not playing
I have hosted a video (HLS stream) and at most places it video plays correctly. Some users have reported that they are getting the following error:
Skin could not be loaded: Skin not a valid file type
Playlist could not be loaded: No playable sources found.
The first error is for the 1st video on the following page and the 2nd error is for the 2nd and 3rd videos in the following page.
Since I don't have access to the user's machine how can I figure out what the actual issue is?