Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

load wrong source

The sources below are the example. Don't try to link it, you will failed.

I have set the jwplayer wiht this config

playlist: [{
sources: [{
file: "http://5453a4bece6ab.streamlock.net/aptilonlive/LDYEW1442935946519/manifest.mpd"
},{
file: "http://5453a4bece6ab.streamlock.net/aptilonlive/LDYEW1442935946519/playlist.m3u8"
}
}],
dash: true,
drm: {
widevine: {
url: 'http://widevine-proxy.appspot.com/proxy'
}
},
width: '100%',
height: '100%',
primary: "html5",
rtmp: {
bufferlength: 0.1,
}


But while I start to play it
It has passed the dash source and failed to load hls source
Here's the error message:
GET http://5453a4bece6ab.streamlock.net/aptilonlive/LDYEW1442935946519/chunklist_w1692839923.m3u8 404 (Not Found)

So, here I have two issues:
1. Why the dash source does exist but passed by JWplayer?
2. Why the hls source url change while it start to play?

Thanks
Asa

4 Community Answers

Up Down

karoteglathe

User  
0 rated :

On more thing:
Both DASH and HLS stream work well under http protocal.
But my web site is under https protocal.
Did I miss anything?

Thanks
Asa

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, Asa.

In order the properly support you, please supply us a link to a page that we can see the player installed.

Not all browsers can support MPEG-DASH, so the player may skip it if it can’t play it. For example, MPEG-DASH is only supported on Internet Explorer 11, Chrome (for Desktop and Android) and Safari for Mac. It is not supported on Firefox.

As for your second question, the playlist.m3u8 points to multiple smaller .m3u8 files within the same directory. It looks like your playlist.m3u8 manifest is pointing to a smaller .m3u8 that it can’t find.

Please let me know if you can supply us a link.

Thanks.

Up Down

karoteglathe

User  
0 rated :

Hi Alex,

Yes, I'm sure that the file exist.

For this setup, it's work under http website, only failed under https web site.

My website is an private site sorry that I can't give it to you. But I can give the teamviewer ID and access you to control my computer to see what's going on.

My Email: karoteglathe@gmail.com
I'll back to where has my working computer after 2 days. If you access to control my computer to see what's happened, please contact me with e-mail.

Thanks
Asa

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, Asa.

When I try to get the contents of that file (http://5453a4bece6ab.streamlock.net/aptilonlive/LDYEW1442935946519/chunklist_w1692839923.m3u8) via “curl” in Terminal – nothing is returned. Normally, I would get a manifest pointing to the .ts files in that .m3u8 file. Also, when attempting to access that URL in Safari, natively handles HLS, I’m given a blank white page, when I should be presented with the video. This happens when trying http or https.

So, yes, it looks like the file itself exists but there’s nothing in it. Could be related to that file itself or the server it resides on.

Unfortunately, remotely connecting to someone’s computer is outside of our scope of support. An alternative would be to create a page that I can see with just the player embedded on it.

Thanks.

This question has received the maximum number of answers.