Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

HLS+CloudFront+ JWPlayer7

I've setup HLS encoding and distributions by following the two tutorials provided here and everything is setup to the t.

However when I try to embed the Cloudfront URL/object hls playlist or a direct S3 link to hls playlist. JW PLayer 7 says, "Services Unavailable"

I first thought it was a browser issue, however I tried it across Chrome, Safari and Firefox on OSX Yosemite and none worked.

The link for that player is here.

https://content.jwplatform.com/previews/xQ7TCbDS-U148Jb6k


The end goal is to use HLS streaming on a Wordpress member site and I then took the CloudFront URL/object hlsplaylist and added it to the JWPlayer 6 plugin for wordpress and it worked.

I'm just curious as to what I'm doing wrong for JWPlayer 6 to work, but not JWPlayer 7.

CloudFront url is http://d3fk8fzsguno39.cloudfront.net/M01FriendlyGameWLinda/m01FGLindaIndex.m3u8

6 Community Answers

Up Down

mark

User  
-1 rated :

JW PLayer 7 does not have a working Wordpress plugin.
So if the site has a JW 6 plugin it will not work.
You can remove the JW6 plugin from the site and setup the JW7 as normal, it should work

Up Down

mark

User  
0 rated :

In other words, unless you like the added features of the way the wordpress plugin makes some things easier - then remove it completely and utilize JW7 in a traditional way - you can't do both

Up Down

jherrieven

User  
2 rated :

There is a recent development regarding the Wordpress plugin as detailed here:

http://support.jwplayer.com/customer/portal/questions/14243760-jw-watermark

However, I get the feeling that @jlove is experiencing the same Dashboard issue that many people have identified - details of which are unraveling here:

http://support.jwplayer.com/customer/portal/questions/14255543-embedding-youtube-fails-timeout-service-unavailable-errors

Get past the second issue and the first should be quite straightforward!

James Herrieven

===================================================
Powered by Haiku
http://powered-by-haiku.co.uk/
---------------------------------------------------
Tatami for Online Video
http://dev.powered-by-haiku.co.uk/solutions/tatami/
---------------------------------------------------
skype: JamesHerrieven
email: james[at]haiku[dot]co[dot]uk
===================================================

Up Down

jlove

User  
0 rated :

I was able to resolve the issue in JW6, but what I'm experiencing is what James pointed out with the Dashboard publisher. I still cannot create a player with playlist that I KNOW work in JW6 through the Dashboard

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello,

I am still looking into this issue for you. I plan to follow up with you this week to provide next steps. Sorry for the delay.

Thank you,

Randy, Support Engineer
JW Player

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello,

We just recently pushed out some refinements within our Dashboard regarding playlist. Please feel free to take a look Expand Publish Mode→ Add New Content.

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

This question has received the maximum number of answers.