Hello,
We are using JWPlayer plugin on wordpress. The both are up to date.
We are using shortcode;
[jwplayer file="rtmp://IP:PORT/vod/mp4:VIDEO.mp4" rtmp.securetoken="XXXXXX" provider="rtmp"]
In pc's, we can reach and watch the videos, but on mobile platform we are getting "Error loading player: No playable sources found" in both android and ios.
How can we solve it?
Thank You
Hello Ahmet,
RTMP renders in Flash mode and requires Flash for playback. Mobile devices don’t natively support Flash, that is why you are having issues with mobile.
Have a look here for more information:
http://support.jwplayer.com/customer/portal/articles/1430349-about-rtmp-streaming
http://www.jwplayer.com/html5/flash/
It was playable on android before we change the system to wordpress. We were using JW Player on our old system too.
Hello Ahmet,
Could you send me the test page that used to work on mobile and the new page that does not work on mobile? Also which browsers worked on mobile? Recently there have been many changes in mobile browsers and Flash support so that may be the case rather than the wordpress plugin. However there’s plenty of data that suggests that your RTMP never worked on mobile, but perhaps you had a backup link in place and that’s why you could view some video. Please read the articles below for more information.
Wordpress setup:
http://support.jwplayer.com/customer/portal/articles/1403712-wordpress-plugin-quickstart
http://support.jwplayer.com/customer/portal/articles/1403714-wordpress-plugin-reference
Backup Link:
https://wordpress.org/support/topic/rtmp-with-backup-link-for-mobile-devices
Wordpress & RTMP:
http://support.jwplayer.com/customer/portal/questions/8496389-rtmp-streaming-on-wordpress
http://support.jwplayer.com/customer/portal/questions/9523254-wordpress-jw-player-6-plugin-videos-do-not-play-on-mobile-devices
You can have a look from this link;
http://www.kruzem.com/vid/
Actually, once we were using it in our old system, we did not have any backup link for android.
Hello Ahmet,
Once again I would suggest changing from RTMP to HLS for mobile support.
can you help me to how can i do it?
Hello Ahmet,
You can find a manual here:
http://support.jwplayer.com/customer/portal/articles/1430218-using-hls-streaming
In general, it starts with your HLS Stream, there are different ways to get one, many use wowza.
Once you have you HLS stream, which has a m3u8 extension, you should go to this page to test your stream.
http://demo.jwplayer.com/stream-tester/
If everything works fine, next is to make sure you have a premium account. If you don’t, you can go here to purchase one.
http://www.jwplayer.com/pricing/
I would also suggest you upgrade to JW7 as you currently have JW6.
Once you have a premium account and upgraded to JW7 all you need to do is create a new JW7 Player, save it. Then go back to the main account page where you can paste a url and get your new embed code. And that’s it.
For more information on getting started check out this page:
http://support.jwplayer.com/customer/portal/articles/1406723-basic-video-embed
Thank you for using JW Player.
I am using wordpress so how am i going to implement it to wordpress ?
This should work:
http://support.jwplayer.com/customer/portal/questions/9124174-wordpress-plugin-jw-player-premium-and-hls
Also general WordPress references are here:
http://support.jwplayer.com/customer/portal/articles/1403712-wordpress-plugin-quickstart
http://support.jwplayer.com/customer/portal/articles/1403714-wordpress-plugin-reference
We've purchased the premium version. I put the licence key into plugin's settings page.
and changed the shortcode to this;
[jwplayer file="rtmp://IP:PORT/vod/mp4:VIDEO.mp4" rtmp.securetoken="XXX" provider="rtmp" androidhls="true"]
but it did not work on androids again.
We've purchased the premium version. I put the licence key into plugin's settings page.
and changed the shortcode to this;
[jwplayer file="rtmp://IP:PORT/vod/mp4:VIDEO.mp4" rtmp.securetoken="XXX" provider="rtmp" androidhls="true"]
but it did not work on androids again.
We've purchased the premium version. I put the licence key into plugin's settings page.
and changed the shortcode to this;
[jwplayer file="rtmp://IP:PORT/vod/mp4:VIDEO.mp4" rtmp.securetoken="XXX" provider="rtmp" androidhls="true"]
but it did not work on androids again.
We've purchased the premium version of player and I've put the licence key inside of the plugins settings page. Also changed the shortcode like;
[jwplayer file="rtmp://IP:PORT/vod/mp4:VIDEO.mp4" rtmp.securetoken="xxx" provider="rtmp" androidhls="true"]
But also this is not working on android devices.
Hello,
we've discussed on this page before "http://support.jwplayer.com/customer/portal/questions/14255189-rtmp-videos-on-mobile-platform". As you told us, we've purchased the premium version.
I've put the licence key inside of the plugins settings page. And changed the shortcode like;
[jwplayer file="rtmp://IP:PORT/vod/mp4:VIDEO.mp4" rtmp.securetoken="xxx" provider="rtmp" androidhls="true"]
But also this is not working on android devices.
We've purchased the premium version and changed shortcode like;
[jwplayer file="rtmp://IP:PORT/vod/mp4:VIDEO.mp4" rtmp.securetoken="XXX" provider="rtmp" androidhls="true"]
but it is still not working on androids.
Hello Ahmet,
You are still using rtmp. That won’t work on mobile devices. You need to use an HLS stream.
We have lots of videos, so do i need to change them one by one ?
Even i need to change them, what will be the change ? I do not know what to do.
Hello Ahmet,
You should consult with the person or company that is giving you the RTMP stream and ask them to help you convert the stream to an HLS stream instead. HLS ends with .m3u8
You may have to change them one by one. The change is the filetype please ask the person that setup the RTMP stream for you to setup an HLS stream.
